AI could soon be running call centres

Google is developing their Duplex AI to be on the receiving end of the line in a call centre. But they’re not alone. Amazon, IBM, Microsoft and Cisco are also looking into this.

Do they take strong accents into consideration? I’m picturing a story told by stand up Kevin Bridges about trying to order cinema tickets using an automated phone system with a thick Glaswegian accent… hahaha

Fiona Shalliker NEWS